Frequently Asked Questions
Need quick answers? Find important information about TELANDC services below.
How long does international shipping take?
Shipping times vary depending on the destination and service selected. On average, shipping to neighboring countries takes 3-7 business days, while further destinations take 10-14 business days.
How can I track my package status?
You can track your package status in real-time through the tracking page on our website by entering the tracking number provided after shipping.
What are the costs involved?
Shipping costs include basic shipping fees, insurance costs (optional), and customs duties if applicable. Cost estimates will be displayed when you fill in the service inquiry form.
Is there shipping insurance?
Yes, we provide insurance options to cover the risk of damage or loss during shipping. You can choose insurance according to the value of your goods.
How does the customs process work?
Our team will help handle documents and customs procedures to ensure smooth shipping. Make sure product documents are complete to speed up the process.
What types of services are available?
We offer Door-to-Door, Port-to-Port, and intermodal combination services for business (B2B) and consumer (B2C) shipments, according to your needs.
How do I start an order?
You can fill in the order form on our website or contact our sales team via WhatsApp/phone available on the contact page.
Do I need to create an account?
For easy tracking and order history, we recommend creating an account. However, one-time orders can also be made without an account.